General Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTC) govern all contractual relationships between LeadPartner Sàrl (hereinafter "LeadPartner") and its clients (hereinafter the "Client") for lead generation, appointment setting, and telesales services.

1. Acceptance of the GTC

Any order placed with LeadPartner implies full and complete acceptance of these GTC, which prevail over any other document from the Client.

2. Services

LeadPartner offers the following services:

• Exclusive lead generation (Google Ads, Meta Ads, other channels)
• Qualified appointment setting (B2B and B2C)
• Targeted telesales
• Qualification of existing databases
• Follow-up and reactivation of prospects
• Customer support services (overflow, after-sales, surveys)

The precise characteristics of each service are subject to a signed quote or a specific purchase order.

3. Quote and order

Any quote issued by LeadPartner is valid for 30 days from its date of issue. The order becomes firm and final upon signing the quote and payment of the deposit, if applicable.

4. Pricing and billing

Prices are stated in Swiss francs (CHF), excluding VAT. Swiss VAT (7.7%) is applied where applicable. Invoices are issued monthly or according to the terms agreed in the quote.

Payment terms

• Bank transfer : 30 days net from invoice date
• Credit card : at order via Stripe
• Direct debit : for monthly subscriptions

5. Late payment

Any late payment automatically triggers, without prior notice, the application of late-payment penalties at the legal rate plus 5 points, as well as a flat indemnity of 40 CHF for collection costs.

6. LeadPartner's commitments

• Exclusivity : each delivered lead is exclusive to a single Client
• Quality : all leads are qualified according to the brief's criteria
• Delivery : real-time delivery (< 60 sec) by email, CRM, or webhook
• Replacement : any invalid lead (fake, duplicate, off-target) is replaced free of charge

7. Client's commitments

• Provide an accurate and up-to-date brief
• Process leads within a reasonable timeframe (callback within 24h recommended)
• Comply with applicable legislation (LCD, FADP, GDPR)
• Not resell, transfer, or use the leads outside the contractual scope

8. Replacement policy

9. Term and termination

Unless otherwise agreed, contracts are concluded with no fixed term. The Client may terminate at any time with 15 days' notice by email. Services in progress remain payable.

10. Confidentiality

The Parties undertake to keep confidential all information exchanged in connection with the performance of the contract, including after its termination.

11. Data ownership

The delivered leads become the property of the Client, who is responsible for complying with the FADP/GDPR obligations attached to the processing of this personal data.

12. Liability

LeadPartner's liability is limited to the amount invoiced over the last 12 months. LeadPartner cannot be held liable for the commercial actions or decisions made by the Client based on the delivered leads.

13. Force majeure

Force majeure includes all events beyond the Parties' control (natural disasters, major third-party platform outages, etc.) that suspend the contractual obligations for the duration of the event.

14. Governing law and jurisdiction

These GTC are governed by Swiss law. Any dispute will be brought before the competent courts of LeadPartner Sàrl's registered office.