Studies & Surveys

Decide on real data, not on hunches.

Market research, satisfaction surveys (NPS, CSAT, CES), B2B surveys, consumer panels. Our interviewers collect your data by phone and deliver an actionable report.

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Tailor-made

Custom questionnaires

Complete reporting

Excel + PDF + dashboard

Targeted panels

By precise criteria

LIVE EXAMPLE

An NPS survey completed in 14 days.

Here's what an NPS satisfaction survey of 412 clients in French-speaking Switzerland looks like: score, respondent breakdown, and clear identification of promoters and detractors.

Validated representative sample
Categorized qualitative verbatims
Actionable recommendations

Q4 NPS Survey

412 respondents

82% Promoters

8% Passives

10% Detractors

Report delivered · Tuesday Nov 14

TYPES OF STUDIES

A methodology suited to every need.

Customer satisfaction

NPS, CSAT, CES. Post-purchase or post-interaction measurement.

Market research

Concept testing, price study, segmentation, brand perception.

B2B survey

Competitive intelligence, decision-maker perception, supplier audit.

Consumer panel

Recruitment and interviewing of panels on specific topics (FMCG, retail).

Mystery calling

Service quality evaluation of your network (agencies, franchises, partners).

Political polls

Opinion measurement among representative panels (votes, societal topics).

METHODOLOGY

From brief to report in 4 steps.

Scoping

Objectives, hypotheses, target, sample, KPIs.

Questionnaire

Drafting and pilot test on 10 respondents.

Collection

CAPI phone interviews by trained interviewers.

Analysis & report

Cross-tabulations, verbatims, PDF + Excel report.

We answer your questions

Everything you need to know about our phone surveys.

300-400 respondents for a cantonal survey (±5%). 800-1000 for a representative French-speaking Switzerland survey. In B2B, 100-200 decision-makers are enough for actionable conclusions.

2 to 4 weeks depending on size and complexity. Scoping: 3 days. Questionnaire + pilot: 5 days. Fieldwork: 5-10 days. Report: 5 days. Express studies in 7 days possible.

Executive summary (5 pages), detailed results by question, segmentations, qualitative verbatims, actionable recommendations. Anonymized raw Excel file + optional interactive dashboard.

CHF 4,500-7,500 for an NPS / CSAT survey (200 respondents). CHF 9,000-18,000 for a representative market study. CHF 12,000+ for B2B studies with targeted panel recruitment.

Turn your strategic questions into usable data.

Scope my study