Overflow & Customer Service

No call goes unanswered. Peak or after-hours.

Our French-speaking agents take your inbound calls during peaks, overflow, weekends, or after 6 PM. Customer service, message taking, qualification, escalation: they answer as if they were in your offices.

Activate overflow Simulate my volume

< 20 s

Average pickup

8 AM → 10 PM

Extended hours 7/7

98 %

Handling rate

WHEN TO CALL ON US

We take over at the crucial moment.

Seasonal peaks

Black Friday, sales, back-to-school, product launch. Volume ×5 without hiring.

Outside business hours

Evening, weekend, holidays. Your prospects no longer wait until Monday.

Team holidays

No empty chair. Service continuity is guaranteed even in July.

Level 1 customer service

Common questions, order tracking, escalation of complex cases to your experts.

TIME SLOTS

Choose your coverage.

STANDARD

8 AM — 6 PM

Monday to Friday. To absorb your peaks during business hours.

POPULAR

EXTENDED

8 AM — 10 PM · 7 / 7

Evening, weekend, and holidays included. Covers 95% of real cases.

24/7

Total coverage. Ideal for critical customer service or international e-commerce.

We answer your questions

Everything you need to know about call overflow and outsourced customer service.

You keep your main number. We activate SIP routing: if you don't answer within X rings, or if you're after hours, the call switches over to us. Activation 24-48h.

Yes. Your agents are specifically trained on your brand, your catalog, and your greeting script. The caller doesn't know they're speaking to an external provider.

Servers hosted in Switzerland, GDPR/FADP-compliant. Recordings kept 90 days by default, accessible on request, deleted upon simple request.

A monthly flat fee (from CHF 290/month) + a per-minute cost (CHF 0.80-1.40 depending on time slot and complexity). No minimum, billing based on actual usage.

No more missed calls.

Set up overflow